Privacy policy
This Privacy Policy describes how Esteem Royale Cosmetics Limited (“we”, “us”, or “our”) collects, uses, stores, processes, and discloses your personal information when you access, browse, interact with, or make purchases through our websites, stores, digital platforms, applications, customer support channels, and related services (collectively, the “Services”).
Our Services are powered by Shopify, which enables us to operate our online store and provide e-commerce functionality, payment processing, analytics, hosting, and related services.
By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and disclosure of your personal information as described herein.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you directly or indirectly. Personal information does not include anonymised or de-identified data that cannot reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact information, including your name, billing address, shipping address, email address, and telephone number.
- Payment and transaction information, including payment method details, transaction records, billing information, purchase history, and payment confirmations.
- Account information, including usernames, passwords, preferences, saved items, and account settings.
- Shopping activity, including products viewed, wishlists, carts, purchases, returns, exchanges, cancellations, and browsing behaviour.
- Customer support communications, including inquiries, messages, reviews, feedback, testimonials, and communications with our team.
- Device and technical information, including IP address, browser type, device identifiers, network information, operating system, and cookies.
- Usage information, including how you interact with the Services, pages visited, session duration, referral sources, and engagement activity.
- Information submitted through Skinlyzer assessments, quizzes, Skin Concern Canvas tools, surveys, or recommendation experiences to personalise your shopping experience and recommend products aligned with your stated skincare interests or concerns.
- Loyalty program activity, creator applications, affiliate participation information, reward activity, commissions, and engagement relating to Scarlett Rewards or creator initiatives such as Scarlett Circle.
How We Collect Personal Information
We may collect personal information from the following sources:
Directly From You
Including when you:
- create an account,
- place an order,
- subscribe to marketing communications,
- complete a quiz or assessment,
- communicate with customer support,
- submit reviews or feedback,
- or otherwise interact with our Services.
Automatically Through the Services
Including through cookies, analytics technologies, device identifiers, server logs, and similar technologies when you browse or use our Services.
From Service Providers & Partners
Including payment processors, shipping providers, analytics providers, advertising partners, ecommerce platforms, and other vendors who process information on our behalf.
From Third Parties
Including marketing partners, social media platforms, and publicly available sources where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing & Improving the Services
To process transactions, fulfil orders, arrange shipping, facilitate returns or exchanges, manage accounts, personalise shopping experiences, recommend products, improve our website functionality, and enhance customer experience.
Marketing & Advertising
To send marketing communications, promotional emails, newsletters, product updates, offers, abandoned cart reminders, and targeted advertising relating to products or services that may interest you.
You may opt out of marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.
Customer Support & Communication
To respond to inquiries, provide assistance, resolve complaints, communicate regarding orders, and maintain customer relationships.
Security & Fraud Prevention
To verify accounts, monitor suspicious activity, prevent fraud, protect transactions, enforce our policies, and maintain platform security.
Legal & Compliance Purposes
To comply with applicable laws, regulations, legal processes, court orders, governmental requests, dispute resolution, investigations, and enforcement of our Terms or policies.
How We Share Personal Information
We may disclose personal information in the following circumstances:
Service Providers & Vendors
We may share information with trusted third-party service providers who assist with payment processing, fulfilment, logistics, analytics, cloud storage, customer support, ecommerce operations, website hosting, marketing, and business operations.
Shopify
Our Services are hosted by Shopify, which may process personal information to provide e-commerce infrastructure, analytics, hosting, payment services, fraud prevention, and related functionality.
To learn more about how Shopify processes personal information, please review Shopify’s Privacy Policy.
Marketing & Advertising Partners
We may work with advertising, analytics, and marketing partners to deliver relevant advertisements, measure campaign effectiveness, and improve customer experiences.
Legal & Business Transfers
We may disclose personal information where required by law, regulation, legal process, or governmental request, or in connection with mergers, acquisitions, restructurings, financing transactions, bankruptcy proceedings, or the sale of business assets.
With Your Consent
We may share information with third parties where you direct, request, or authorise us to do so.
Cookies & Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to:
- improve website functionality,
- remember preferences,
- analyse traffic and engagement,
- personalise content,
- measure advertising performance,
- and enhance user experience.
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
Third-Party Websites & Links
Our Services may contain links to third-party websites, platforms, or applications that are not owned or controlled by us. We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage users to review the privacy policies of external websites before providing personal information.
Children's Privacy
Our Services are not directed toward children or minors under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we may take appropriate action.
Data Security & Retention
We implement commercially reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
- provide the Services,
- maintain records,
- comply with legal obligations,
- resolve disputes,
- enforce agreements,
- and protect our business interests.
Your Rights & Choices
Depending on your jurisdiction and applicable privacy laws, you may have certain rights relating to your personal information, including:
- The right to access personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of personal information.
- The right to withdraw consent where processing is based on consent.
- The right to object to certain forms of processing.
- The right to request restriction of processing.
- The right to request a copy of your personal information.
- The right to opt out of certain marketing or advertising activities.
To exercise any applicable rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
International Transfers
Your personal information may be transferred to, processed in, or stored in countries outside your jurisdiction, including countries that may have different data protection laws than your country of residence.
Where required by applicable law, we implement appropriate safeguards designed to protect personal information transferred internationally.
Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
Updated versions will be posted on this page with a revised effective or updated date where applicable. Continued use of our Services following updates constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have questions regarding this Privacy Policy, our privacy practices, or your personal information, you may contact us at:
Esteem Royale Cosmetics Limited
Plot 173 Carlcon Street
Kado District, Abuja,
Nigeria
Last updated: 26th May 2026