Frequently Asked Questions
Orders & Customer Support
How do I contact Esteem Royale Cosmetics customer support?
For order assistance, product questions, wholesale inquiries, delivery support, or general customer service, please contact our team at sales@esteemroyale.com.
Customer Support is available Monday to Saturday from 9:00 AM to 6:00 PM WAT. We aim to respond to all inquiries within 24 business hours, although response times may be slightly extended during holidays, sales events, launches, and restocks.
To avoid delays, please do not send multiple emails regarding the same issue.
I placed an order, but did not receive an order confirmation email. What should I do?
Order confirmation emails are typically sent immediately after purchase. However, during periods of high order volume, confirmation emails may occasionally be delayed.
If you have not received your order confirmation within 24 hours, please contact sales@esteemroyale.com with your full name and payment details for assistance.
Can I change or cancel my order after placing it?
Because orders are processed quickly for fulfilment, orders cannot usually be changed, modified, or cancelled once placed.
Please review your shipping address, contact information, and order details carefully before completing checkout.
Customers may request cancellation of unshipped orders in accordance with our Return & Refund Policy.
What should I do if I receive a damaged, defective, or incorrect item?
Please inspect your order immediately upon delivery. If you receive a damaged, defective, missing, or incorrect product, contact sales@esteemroyale.com within 14 days of delivery.
To help us resolve your issue quickly, please include:
- your order number,
- clear photographs of the issue,
- product packaging,
- and your packing slip, where available.
All claims are reviewed individually by our support team.
Shipping & Delivery
Does Esteem Royale Cosmetics ship internationally?
Yes. Esteem Royale Cosmetics ships within Nigeria and to international destinations, including the United Kingdom, United States, Canada, Ghana, Germany, France, the UAE, etc.
Shipping rates and delivery timelines vary depending on destination, parcel weight, and courier selection.
Please review our Shipping Policy for full delivery information.
How long does delivery take within Nigeria?
Orders within Abuja are typically delivered the same day or the next business day after dispatch.
Nationwide Nigerian deliveries generally arrive within approximately 3–5 business days, depending on location and courier operations.
Which courier companies do you use?
We partner with trusted logistics providers, including DHL Express and GIG Logistics (GIGL), to ensure secure and efficient delivery within Nigeria and internationally.
Products & Shopping
What brands are available at Esteem Royale Cosmetics?
Esteem Royale Cosmetics offers products from:
- Esteem Royale
- Skin Illume
- Skinever
- Nilax Skincare
alongside other curated premium skincare, beauty, wellness, and self-care brands.
What skin concerns do your products help address?
Products available on our platform are curated to support concerns, including:
- uneven skin tone,
- hyperpigmentation,
- dark spots,
- acne and breakouts,
- oil control,
- sensitive skin,
- dullness,
- fine lines,
- and age-supportive skincare.
Customers can also explore personalised recommendations using our Skinlyzer tools and skincare discovery features.
How do I know which skincare products are right for my skin type?
We recommend exploring:
- the Skin Type Chart,
- Skin Concern Canvas
- and Skinlyzer personalised Skin Quiz and other tools are available on our website.
These tools are designed to help customers discover products suited to their skin type, concerns, and skincare goals.
Are your skincare products suitable for all skin tones?
Yes. Many products available through Esteem Royale Cosmetics are formulated for diverse skin tones and skin types, including melanin-rich skin.
However, individual skin responses may vary, and we always recommend patch testing before introducing new skincare products into your routine.
Do you sell authentic skincare and beauty products?
Yes. We source products directly from our in-house brands, approved suppliers, authorised distributors, and verified brand partners.
Can products sell out while they are in my cart?
Yes. Adding an item to your cart does not reserve inventory. Due to limited stock availability and high-demand launches, products may sell out before checkout is completed.
Orders are processed in the order they are successfully received.
Launches, Restocks & Promotions
How can I find out about new launches, restocks, and promotions?
For new product launches, restocks, exclusive releases, skincare education, and promotional updates, follow:
- Instagram: @esteemroyale @esteemroyalecosmetics
- Website: www.esteemroyale.com
You may also subscribe to our newsletter for updates.
Is there a purchase limit on certain products?
Yes. To ensure fair access during high-demand launches or limited releases, quantity limits may occasionally apply to selected products.
Rewards, Community & Membership
What is Rubellite?
Rubellite is the official loyalty and rewards program of Esteem Royale Cosmetics. Members may earn points, access exclusive offers, receive member-only perks, early access opportunities, promotional rewards, and curated shopping benefits.
Additional loyalty features, rewards, and membership experiences may be introduced over time.
How do I join Rubellite Rewards?
Customers can join Rubellite by creating an account on esteemroyale.com and enrolling through the rewards section of the website.
What is The Crimson Letter?
It is Esteem Royale Cosmetics' official newsletter featuring:
- skincare education,
- product launches,
- beauty insights,
- restock alerts,
- editorial content,
- promotions,
- and curated beauty discoveries.
Subscribers may also receive early access to selected launches and exclusive offers.
How do I subscribe to The Crimson Letter?
Customers may subscribe to The Crimson Letter through the newsletter signup sections available on esteemroyale.com.
What is the Esteem Royale Creator Circle?
Creator Circle is the official creator, affiliate, and content partnership community of Esteem Royale Cosmetics.
The program is designed for creators, influencers, skincare enthusiasts, beauty storytellers, and content collaborators interested in creating beauty, skincare, and lifestyle content featuring products available through our platform.
How do I apply for the Creator Circle?
Applications for Creator Circle may be submitted through the collaboration or creator program section on our website, subject to eligibility, review, and availability.
Retail, Wholesale & Distribution
Do you offer wholesale, retail supply, or distribution opportunities?
Yes. For wholesale, retail supply, export, collaboration, or distribution inquiries, please contact: