Customer Centrism

Customer service is central to the success of our business model. We are passionate about our customers because they are the reason we exist. Our customers are at the center of our research, product development, advertising, and product delivery. 

We get excited by interesting individuals, whether it’s our customers or our people. We want to feed this interesting individuality, empowering people to look, feel and be their best so they can achieve amazing things. We do our utmost to ensure that our customers are satisfied with our products and services. We have always put the customer first – launching free local delivery and rewarding loyal customers with every purchase.

We focus on creating a positive customer experience throughout the pre-sale, sale and after sale process to ensure differentiation of our products and services in the marketplace. Beyond marketing and sale of our products, we share our knowledge and experiences on skin care and beauty with our customers through our blog and social media channels.  We also learn from our customers by finding out what the customers want and tailor our products to those needs. Since inception, we have focused on retaining customers and gaining repeat business, often by initiating user surveys and interacting with customers on an ongoing basis before, during and after sales events. 

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