FAQs

Frequently Asked Questions

 

For information on a specific order you've already placed, use the Track Order form at the top of this page. Otherwise, read below for general details: STANDARD SHIPPING All orders are processed same day and will reach your delivery address within 3 working days.
We currently accept orders for delivery within the Nigeria only. To buy Esteem Royale Cosmetics products outside Nigeria please visit our Global Store www.esteemroyale.co.uk
Orders are automatically cancelled every 24 hours when they have not been paid for. Please ensure to make payment for your order within 24 hours. If you think your order has been cancelled for a different reason please contact us at sales@esteemroyale.com for more information.
Please contact us within 1 hour of order placement via our order@esteemroyale.com and we will do our best to accommodate your request to change or cancel your order providing your order has not been dispatched. If your order has been dispatched you can at anytime within 14 days of receiving such order, return it to us providing it is in the condition that we sold it to you. Please read our Delivery and Returns Policy for more information.
On the Cart page, you will find the coupon code box under the list of items in your Cart. Enter your coupon code and click the ‘apply coupon’ button. To find out more, read our Shopping Guide
Coupon codes provide specific discounts to our customers and can be used on the Checkout page. Your coupon code may not work because: 1. It may be a one time only coupon and you have used it before 2. It may be a coupon code valid for a period of time and it has expired If none of these apply to you please Contact Us
At esteemroyale.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique that ensures that your order will be placed safely and securely. To find out more about SSL encryption software go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln. In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software: Internet Explorer 6.0 or higher Firefox 1.0.4 or higher Safari (MAC Only)
There are many reasons why your card may be rejected such as: 1. Wrong billing address 2. Lack of communication between the payment gateway and your financial institution 3. Your bank or financial institution is our of service or having server down time. 4. When this happens you may choose to wait for a while before trying to make payment again. If the problem persists, contact your bank or financial institution. We accept all Visa, Master, Verve, Interswitch and Etransact debit and credit cards on our Website. We also accept payments from Voguepay E-wallet. Additionally you may opt to pay at the bank in the checkout page.
Based on 5 key skincare concerns, Esteem Royale Cosmetics has created customized skincare systems to target each concern. You can learn more about each line and find your best fit by viewing our Skin Type Chart which can be found in the footer section of this Site.
We have high performance moisturizers with and without sunscreen. However you will need to use stronger sunscreen if you are lightening your skin or if you will be exposing your skin to the sun. We recommend SPF 50.
Yes we do! Everyone loves our gifts! These precious collections often include sample sizes and even full-sizes of Esteem Royale Cosmetics products. They're a great way to try new products or enjoy travel sizes. And it's all yours free when you make purchase products through our website. Our gifts are subject to availability, please see our Terms and Conditions for more information
E-Royalty is our Loyalty and Reward system that gives you points with every purchase made on our Site. For every N100 spent on the website you earn a point. To find out more about E-Royalty visit the E-Royalty page.
Yes. You must log-in to your account and make a purchase within 6 months to remain an active member of our loyalty and rewards program. Membership will expire if a member is inactive for a period of 12 months or more.
A coupon code will be send to during the month of your birthday, and you can redeem your Birthday Gift on your birthday with a purchase and by providing your coupon code, which will be visible within your account profile if you have provided your birth date. You must be logged into your account on our Site to redeem your birthday gift. You must redeem your Birthday Gift by the last date of your birth month, otherwise the offer will expire. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or returned. Birthday Gifts cannot be combined with reward points, coupon codes, discount offers or free product rewards or with any other site-wide promotional offers (e.g., other discounts, free sample offers, free products offers, etc.)
Esteem Royale Cosmetics in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the E-Royalty Terms & Conditions and/or our Site Terms & Conditions. When that happens, any accumulated rewards is forfeited.
E-VIP is an exclusive list of our highest ranking customers with 7,000 and above E-Royalty reward points. All customers are eligible to join the E-VIP once they accumulate 7,000 reward points and above.
No. Points and benefits earned through the Esteem Royale Cosmetics Loyalty and Rewards program have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as an E-Royalty reward cannot be returned or exchanged for money or any other products or points.
You should take steps to check and verify your order once you receive it. If an unused order is damaged please contact us within 24 hours of receiving your package. You have up to 14 days to return Goods you no longer want, please see our Terms and conditions for more information.
Refunds usually take 24-48 hours depending on your bank or financial institution. If you are sending back a product you bought, allow us confirm that we have received it before expecting a refund. Read our Terms and Conditions for more information on refunds.
1. Follow us on IG @esteemroyale 2. Tag @esteemroyale and use the harshtags #esteembabe if you are female or #esteembloke if you are male in your social media posts when you use any of our products 2. Send us direct message with links to your social media handles
Simply scroll to the bottom of the email you received from us and click the ‘unsubscribe’ button. You can follow us on Twitter, Facebook and Instagram for daily updates as well as the Flawless Blog for more info on what products to use and whats trending.
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